Terms & Conditions

Terms and Conditions
Credit Card Payment
Please note credit card payment (Visa or Mastercard ONLY ) are accepted for TradeMe sales using the secure third party DPS website.  We do not ever receive your credit card details.
 
Land n' Sea Leisure Products is a division of Lenker Music Ltd. and is a 100% New Zealand owned and operated company.  For contact details see Contact Us
 
We will charge your credit card only in New Zealand dollars.  We will normally only accept orders with a New Zealand based shipping address.  On your credit card statement transaction will appear as Land n Sea Leisure.
 
We are working on being able to charge our Australian customers on their credit card in Australian dollars.  This should happen soon.
 
NZ Orders
All orders for delivery to a New Zealand address will include NZ GST as required under current NZ Tax law.  Prices on the website include GST but will usually show a GST exclusive amount.  We only accept payment for New Zealand orders in New Zealand dollars.
 
Australian Orders
All orders for delivery to an Australian address will be shipped ex New Zealand and have no NZ GST included.  Exports are exempt GST. THERE MAY BE COSTS INCURRED WHEN PRODUCT LANDS IN AUSTRALIA AND ANY SUCH COSTS ARE TO THE AUSTRALIAN BUYERS ACCOUNT  We understand that current Australian regulation will allow the importation by a private individual of up to A$990 worth of goods before they will charge GST and/or import duty.  It is your responsibility to check this for your purchase as all charges incurred in Australia are yours.  Our costs include the product cost and shipping to your address.  Goods are supplied on a DDU (delivered duty unpaid) basis so any import duties or GST should they be incurred are buyer account.
 
Collections

We no longer allow collections (pick up) sorry. 

Shipping/Courier - New Zealand

Shipping is generally by signature required courier only.  Unless prior arrangements are made we will only ship within New Zealand (North Island and South Island only).  Shipping rates indicated in the listing are indicative only and subject to our confirmation.  It is important that full addresses are provided to ensure accurate shipping.  Rates provided exclude shipping to offshore Islands e.g. Waiheke, Great Barrier, Stewart Island, Chatham Islands etc.  If you require delivery to these locations please ask for confirmation that we can ship and a rate BEFORE paying.

Rural delivery addresses are as determined by the Courier companies we use and if they consider your address to be a rural address the rural surcharge will be applied to all freight. 

Shipping/Courier - Australia

Currently we can only ship to Australia from our New Zealand stock.  This can be a benefit as in most cases if the order value is under A$900 then it is likely there will be no GST or duty charged.  PLEASE NOTE:  when shipping to Australia we do not charge NZ GST and although under $900 it is unlikley you will incur and Australian duty or GST costs should this happen these are your cost and responsibility.

We ship using tracked International Air post with a 3-10 working day target delivery time to most Australian destinations.

Rural delivery addresses are as determined by the Courier companies we use and if they consider your address to be a rural address the rural surcharge will be applied to all freight. 

 
Expected Delivery Times

We endeavour to despatch all orders the next working day from when you make your payment.  In the case of bank despoits made on a weekend the payment is not processed until Monday night so we would endeavour to despatch on the Tuesday.  The courier company target delivery times are:

  • North Island - 2-3 working days
  • South Island - 3-4 working days
  • If rural or a NZ offshore island e.g. Great Barrier, Waiheke, then allow another 2-3 working days.
  • Australia - 3-10 working days

We will normally send an email around 7pm on the day of despatch with courier tracking numbers and a link to their tracking website and a contact phone number so you can keep tabs on the delivery of your package.

Layby
We are unable to provide Lay-By sorry.


Warranty

All customers buying at auction are covered by Warranty for 12 months from the date of purchase.  Any goods purchased for personal use may be returned

  • if they are faulty, or
  • require repair, we will where ever possible repair or provide a replacement. If unable to do so within a reasonable period of time we will issue a refund of purchase price. Freight costs are not normally refunded.
  • Like any other retail purchase it is your responsibility and cost to return goods for repair.
     

Buy With Confidence - 7 day Right of Return

We realise it is difficult buying from just a photograph so we will allow a 7-day right of return on all goods to allow you the chance to evaluate the quality and value for money.

PLEASE FOLLOW THE INSTRUCTIONS BELOW CAREFULLY OR A MINIMUM RESTOCKING FEE OF 15% WILL APPLY

RETURN INSTRUCTIONS:

NOTE: NO GOODS WILL BE ACCEPTED WITHOUT A RETURNS AUTHORISATION (RA)

  • Return everything in it's original condition!
  • For a complete refund, items must be original condition, show no signs of wear, and you must have contacted us within 7-days from date of attempted delivery by the courier. The goods must then be received back by us within 7-days of providing you a Returns Authorisation form.
  • Please be careful when trying your goods as many of these have fine finishes that are easily damaged.
  • Include all original packaging, accessories and paperwork (e.g. owners manual, warranty card, etc.).
  • Include a copy of the packing slip or invoice and the completed Returns Authorisation that we will email to you, clearly indicate your reason for your return.
  • Please do not write on the manufacturers box, manual, or warranty card until certain you will keep this purchase.
  • Please reseal using only CLEAR packing tape. Do not use brown tape or masking tape.
  • You are responsible for the goods until they safely reach our warehouse. To protect your return using all original packaging materials. In the event of damage we will notify you and you will have to raise a claim with the carrier or your insurance company. No refund will be issued under these circumstances but you retain ownership of the goods.
  • Make sure you have insurance for the return for the full value of your purchase.
  • Ship your items back with a trackable service like PBT, NZ Couriers or Courier Post. We are not responsible if your returned merchandise gets lost in the mail.
  • Refunds take approximately 3-5 working days to clear and process.
  • Credit card purchases are credited back to the original credit card. All other purchases are refunded by direct deposit into a nominated bank account.
  • The return address together with returns information will be advised when the RA (Returns Authorisation) is issued.

NOTE: Regardless of whether the return is warranty or because the product is not suitable the following terms apply.

  • We DO NOT refund freight.  We will only refund you the purchase price of the goods. This is standard amongst most of the larger online sellers.
  • We reserve the right to deduct any costs incurred replacing packaging or parts lost or missing (other than might be the cause of a warranty claim)

Errors and Omissions
While all care is taken in the preparation and maintenance of this web site, listings and other advertising and written statements, Land n Sea take no responsibility for any errors or omissions that may occur.

The nature of importing means that exchange rates and shipping rates vary order-to-order.

When you place an order with us this constitutes and "offer to purchase". LandnSea has no requirement to accept this offer in full or in part. This is particularly the case should the pricing or description be an error.

We will correct any problems that we identify within a reasonable time.