Delivery Information

Collections

We no longer allow collections (pick up) sorry.  We ship from a number of different bulk warehouses including 3rd Party warehouses and as such it is not practical to allow pickup or collcetion of any goods sorry.

Shipping/Courier - New Zealand

Shipping is generally by signature required courier only.  Unless prior arrangements are made we will only ship within New Zealand (North Island and South Island only).  Shipping rates indicated in the listing are indicative only and subject to our confirmation.  It is important that full addresses are provided to ensure accurate shipping.  Rates provided exclude shipping to offshore Islands e.g. Waiheke, Great Barrier, Stewart Island, Chatham Islands etc.  If you require delivery to these locations please ask for confirmation that we can ship and a rate BEFORE paying.

Rural delivery addresses are as determined by the Courier companies we use and if they consider your address to be a rural address the rural surcharge will be applied to all freight. 

Shipping/Courier - Australia

Currently we can only ship to Australia from our New Zealand stock.  This can be a benefit as in most cases if the order value is under A$900 then it is likely there will be no GST or duty charged.  PLEASE NOTE:  when shipping to Australia we do not charge NZ GST and although under $900 it is unlikley you will incur and Australian duty or GST costs should this happen these are your cost and responsibility.

We ship using tracked International Air post with a 3-10 working day target delivery time to most Australian destinations.

Rural delivery addresses are as determined by the Courier companies we use and if they consider your address to be a rural address the rural surcharge will be applied to all freight. 

 
Expected Delivery Times

We endeavour to despatch all orders the next working day from when you make your payment.  In the case of bank despoits made on a weekend the payment is not processed until Monday night so we would endeavour to despatch on the Tuesday.  The courier company target delivery times are:

  • North Island - 2-3 working days
  • South Island - 3-4 working days
  • If rural or a NZ offshore island e.g. Great Barrier, Waiheke, then allow another 2-3 working days.
  • Australia - 3-10 working days

We will normally send an email around 7pm on the day of despatch with courier tracking numbers and a link to their tracking website and a contact phone number so you can keep tabs on the delivery of your package.